I-LEAD: What You Need to Know July 30, 2019 Child Care AnswersProviders No Comments We hope you’ve been hearing all about I-LEAD, the Office of Early Childhood and Out-of-School Learning’s new online tool, designed for child care providers just like you. I-LEAD, short for the Indiana Licensing & Education Access Depot, is designed to make licensing, background checks and professional development easier to access and update. We here at Child Care Answers have been learning more about it since it launched July 9, just like you have. We want to make sure you have the best and most up-to-date information…and this post is a great place to start! As time goes on, we’ll continue to refine our knowledge and get answers to your questions. Keep checking back! I’M A NEWBIE TO I-LEAD. WHERE DO I START? Want an overview of creating an I-LEAD account, adding staff as a provider admin, and/or registering for professional development in Indiana Learning Paths? Check out these resources! Webinar: Creating an Account, Provider Admin, Indiana Learning Paths Quick Start Guide: Registering for professional development Want a brief how-to on the steps you need to take to register for your professional development? See our How to register webpage, which walks you through each step. I-LEAD Help Support Website Watch video snippets and read how-to articles based on your needs at ileadhelp.org. You can also contact the Solution Center through this site to get one-on-one support. I’M A PROVIDER ADMIN. CAN I TRACK WHICH OF MY EDUCATORS RECEIVED AN INVITE? Provider Admins can track the educator invites they trigger in I-LEAD by following these steps: Find the educator you want to track in your listing of educators. Click View Details next to his/her name. Find the Invite Status option. This shows both the status of the invite and how many times it’s been sent. You can also resend the invite from this screen; the email can be updated when that option is used. WHERE DO EDUCATORS ACCESS THEIR CONSENT FORMS? The consent form is visible in the upper right hand corner – only AFTER a provider admin adds the educator to the Associated Educator list. If you don’t see your consent form, connect with your program’s admin to ensure you’re correctly associated with your program. You’ll also notice in the screenshot above that provider admins can switch views to see the educators they manage and the providers they work for. I CREATED MY ACCOUNT AND PASSWORD. IS IT GOING TO EXPIRE AFTER A CERTAIN NUMBER OF DAYS? No. As of now, you can keep your same password until you want to change it again. I HAVE A SPECIFIC QUESTION OR PROBLEM. I’M NOT FINDING THE ANSWER IN ONE OF THE RESOURCES ABOVE. NOW WHAT? Contact the I-LEAD Solution Center! You can reach them through: ileadhelp.org website: Submit a ticket with details on your problem.; Email: Send the Solution Center the details of your problem to SolutionCenter@earlylearningindiana.org; OR Phone: Prefer to talk with a helpful solution center agent? Call 800-299-1627, Monday-Thursday 8 am-7 pm or Friday 8 am- 5 pm. DOES SOMEONE SPEAK SPANISH IN THE SOLUTION CENTER? Hay alguien que hable español en el centro de llamadas? Yes! If you leave a voicemail, email, or ticket in Spanish, one of our bilingual team members will get back to you. Si, si usted deja un mensaje de voz o un email en español, una de nuestras especialistas bilingüe le devolverá la llamada.