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Planning a Child Care Tour

Family
Care & Education Options Infants & Toddlers Preschool Age Children School Age Children Special Needs

Selecting the right program

Navigating child care tours

You have your list of providers that meet your initial child care search criteria – now what? The next step is to narrow your search to find the best fit for your family. Additional research will help you determine which programs best meet your needs or if you might need to expand your search. We encourage you to follow the process in this guide as you learn more and decide on a program.

Request a list of programsPaying for Care

Getting Started

Choose a program with confidence.

We know quality comes first in your search for child care, preschool, and school-age care.

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Quality matters

You want your child to have a safe, supportive, and enriching environment, and programs like Indiana’s Paths to QUALITY™ system can help you understand what quality means.
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Factors to consider

Additionally, you should consider other factors, including your child’s age and personality, where you live or work, program philosophies, and cost in finding care.
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Care options

High-quality child care providers can come in many shapes and sizes. Take a step back to think about what type of care will best fit your needs and the needs of your child.
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Before You Visit

Call potential programs.

Start by calling each program on your list. Ask questions and get a feel for the program before ever visiting. This will allow you to find the best match for your needs, check for openings, and verify pricing information – helping you narrow down to only the best possible programs to visit in person. As you look over your list of potential programs, you should see their location, hours of operation, and ages of children they serve. Additional questions include:

  • Does your child care have an opening for the dates I need to begin care?

  • How much does care cost?

  • Is financial assistance available? (e.g. CCDF child care vouchers, sliding scales)

  • Do you provide transportation?

  • How many children will be in my child’s class, and/or how many are there per adult?

  • Do you provide meals?

  • What days are your program closed, including holidays?

  • Do you have additional accreditations?

  • When can I visit to tour your program?

Touring Child Care

Top questions to ask, regardless of your child's age.

If you can, we recommend you visit in person with those providers who continue to meet your criteria. If a program does not allow visitors due to safety protocol, ask about a video chat and tour. Visit as long as you can - you may even choose to visit more than once. During your visit, ask questions or observe to discover the following:

Ask general questions about the program and policies

  • Can I have a copy of your program policies? Look for readily available and current policies that cover a number of the questions below.
  • Can I visit any time? Look for an open-door policy that allows you to visit at any point during the day.
  • What do you do in case of an emergency? Look for clear action plans for injured/lost children and responding to disasters.
  • How do you work closely with parents? Look for providers who seek feedback from parents, have open-door policies, and conduct annual parent-teacher conferences.
  • May I see a daily or weekly activity plan? Look for planned activities including sensory play activities. Look for indications that providers encourage children to learn and grow at their own pace.
  • May I have a list of parent references? Look for providers who are enthusiastic and willing to give a list of parents (previous and current) who have used their care. Be wary of a provider who won’t give names or numbers.

Ask questions about staff

  • Do you do criminal history backgrounds and fingerprints? Look for all adults that will be present during child care having a criminal background check, including family members in child care homes, volunteers, or other staff such as cooks or administrative staff. Staff and volunteers under 18 must get a juvenile criminal history check.
  • What training or certifications do your staff have? Look for directors with degrees or other qualifications in caring for children. Look for teachers with a credential such as the Child Development Accreditation (CDA) or an Associate’s degree relating to early childhood. Staff should receive continuing education on topics such as child development, CPR / First Aid, medication administration, child abuse prevention, or safe sleep.
  • What are your caregiver-to-child ratios and group sizes? Ratios vary depending on the age of the child and the setting of the provider (center vs. home).
  • Do you have substitute or back-up caregivers? Look for policies that outline procedures when the provider is sick/unavailable, how provider adjusts fees, and available qualified substitute providers.

Ask questions about child interactions

  • How do you approach meals and feedings? Look for infant caregivers who hold infants during feeding times and set times according to the child’s schedule (not according to a group schedule). For older children, meals should be nutritious and well-balanced, and caregivers should serve them on a consistent schedule.
  • What do you do if a child is sick? Look for clear policies that outline the provider’s action if a child becomes ill in their care, including guidelines for giving medication. Policies should also outline when it is appropriate for the provider to send a child home, exclude the child from care, or allow the child to return after illness.
  • How do you handle discipline? Look for positive-guidance techniques that avoid yelling, spanking, and other negative punishments. Caregivers should encourage toddlers and older children to use words to resolve conflicts with other children.
  • What is your policy on toilet training and/or diapering? Look for consistent practices for record keeping of diaper changes and toilet training attempts. Toddler policies should focus on developmental signs of readiness, an encouraging environment, and partnership with parents.
  • How often do you take the children outside for fresh air? Look for a policy that aims for daily outdoor activities, with guidelines for inclement weather.
Featured Resource

Provider Checklist for Families

We encourage you to follow the process in this guide as you learn more and decide on a program. Consider printing a copy of this guide for each program you research. Each phase includes a useful list of questions to ask and key program elements to consider. Use this guide to take notes as you talk to providers and do additional research.
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Child care programs

Care for your child's age group

When touring child care programs, consider your child’s age and the needs specific to their developmental stage.

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Look

Look around the environment. Are children playing with toys that are age appropriate and open-ended? Are materials and toys accessible and promote choice? Is there an appropriate outdoor space?

Ask

Ask about routines—like eating, sleeping, changing diapers, toileting, and play. What would a typical day look like for your children? Are the needs of the individual child considered within the larger group?
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Consider

Consider the program's quality rating, feedback from references, and how their beliefs align with your values. How do program policies support children's health and safety? In high-quality programs, health and safety come first.
Infant Care

Infant care is all about relationships.

  • Look for infants on the floor and out of devices. Are the adults on the floor and engaged with the babies? Are infants sleeping in alone in cribs and on their backs?
  • Ask how the program follows the family’s lead, ensuring that baby’s needs are met. Do they help infants feel secure and start understanding what will happen next through conversations and predictability?
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Toddler Care

Toddlers are on the move and their needs have changed.

  • Look around the environment. Toddlers need lots of interesting objects to explore. Are there toys and materials that can be used in different ways so toddlers develop creativity and problem-solving skills?
  • Ask about routines. What does the daily schedule look like? How flexible is it? Is there a balance between active and quiet play? How will the program support my child as they develop new routines, including toileting?
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Preschool

Your preschooler is always learning.

The child care program you choose should take important steps to encourage hands-on learning.

  • Look at the room layout. Is the space organized into different play areas (e.g. blocks, dress-up, books) with age-appropriate materials? Are toys and materials displayed at eye-level and easy to access, promoting child choice.
  • Ask what a typical day would look like for your child? Do they have lesson plans you can see? Are teachers engaged in play with children?
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School-Age Care

School-aged children have specific needs.

Quality programs understand that children and youth in different age groups have different academic, psychological, and physical activity needs.

  • Look around. Is there a wide variety of activities and choices, but offered under a set routine? Are there both quiet areas as well as noisy areas?
  • Ask about how staff support social-emotional development, including peer relationships and friendships.
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Thank you for the quick response and information. There were programs I have never heard of that met my criteria. It was definitely helpful!
Kim
pregnant mom looking for child care

Making Your Decision

Once you have visited and talked to the owner or director and the other adults who will be caring for and teaching your child, compare what you have seen and heard at each program to pick the best one for your family.

Choose the Right Program

After you have researched the available child care programs, ask yourself,

  • Which program will best allow my child to be happy and grow?
  • Which caregiver can meet the special needs of my child?
  • Are the caregiver’s values compatible with my family’s values?
  • Is the child care available and affordable according to my family’s needs and resources?
  • Do I feel good about my decision?

Choosing Care

Featured Resource

Tours During a Pandemic

With the added safety concerns from the COVID-19 pandemic, there are many things to consider when choosing the right child care for you. We're here to help you as you navigate COVID-19 and finding care for your child.
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